Refund policy

Last updated: September 13, 2026

We want you to be satisfied with your purchase. Most eligible products may be returned within 60 days of delivery for a refund or exchange, subject to the conditions below.

New and Unopened Products

New, unopened, and unused products returned within 60 days of delivery may qualify for a refund of the product purchase price with no restocking fee.

The product must be complete, in its original condition, and returned with its original packaging, accessories, manuals, parts, and documentation.

Opened but Unused Products

Opened products that have not been used, installed, cut, terminated, modified, or damaged may be returned within 60 days of delivery. A 15% restocking fee applies.

The product must be complete and returned with all original packaging, accessories, manuals, parts, and documentation.

Used, Installed, or Altered Products

Products that have been used, installed, cut, terminated, modified, damaged, or otherwise altered are generally not returnable because they are no longer resalable.

This restriction does not apply when a product is confirmed to be defective and qualifies for coverage under this policy, the Big-A-Cables Lifetime Warranty, or another warranty stated on the product page.

Wrong, Damaged, or Defective Products

If you received an incorrect product or an item that arrived damaged or defective, please contact Customer Service before returning it.

Once the issue is confirmed, the product may qualify for a replacement, exchange, or full refund. No restocking fee applies to approved returns resulting from our error or a qualifying damaged or defective product.

We will provide return-shipping instructions for approved returns caused by our error or a qualifying damaged or defective product.

Products That May Not Be Returned

The following products may not qualify for return:

• Products returned more than 60 days after delivery
• Used or installed products
• Cut, terminated, modified, or altered cable and wire
• Products damaged after delivery
• Custom or cut-to-length products
• Special-order products
• Products marked final sale or non-returnable
• Products missing important parts, accessories, or packaging

Manufacturer-direct and special-order products may have different return requirements. Any special conditions stated on the product page or communicated before purchase will apply.

How to Request a Return

Contact Customer Service before sending a product back. Please provide:

• Your order number
• The products you want to return
• The reason for the return
• Your name and contact information
• Photographs when the product is damaged, defective, or incorrect

Once your return is approved, carefully package the product and follow the return instructions provided by Customer Service.

Return Shipping

Customers are responsible for return-shipping costs on standard customer-choice returns. Original shipping charges and charges for expedited or special delivery services are non-refundable.

We recommend using a trackable shipping service and retaining the tracking number until the return and refund have been completed. Big-A-Cables is not responsible for return packages lost or damaged in transit.

Return Address

Unless Customer Service provides a different address, authorized returns should be sent to:

Attn: Returns Center
Bigacables.com, Inc.
300 E Godfrey Ave, G6
Philadelphia, PA 19120
USA

Please contact us before shipping your return. Manufacturer-direct and special-order products may need to be returned to a different location.

Refund Processing

Approved refunds are normally processed within 7 business days after the returned product is received and inspected.

Refunds are issued to the original payment method. Your bank or payment provider may require additional time for the credit to appear in your account.

Returns After 60 Days

Standard returns are not accepted more than 60 days after delivery. An eligible product that develops a covered defect after 60 days may still qualify under our Lifetime Warranty or another warranty stated on the product page.

Order Cancellations

Orders may generally be canceled before they are processed or released for shipment.

Once an order has shipped or has been released to a manufacturer, distributor, or warehouse for fulfillment, cancellation may no longer be possible. The order will then be handled according to this Refund Policy.

Questions About a Return?

Call us: 267-507-5660
Email us: sales@bigacables.com

For a shorter overview of the return benefit, visit our 60-Day Returns page.